Everything you need to know.

Full social media management means we handle everything. That includes brand strategy, content calendar, post creation, scheduling, community management (replies, DMs, comments) and monthly performance reporting. You stay in the loop, we do the work. You never have to think about what to post or when.

Content creation covers all the visual and written content your brand needs. That means Reels, carousels, static graphics, stories, captions and copy. We start with your brand direction, then produce content that matches your tone, visual style and audience. Every piece is reviewed and approved by you before it goes live.

Both. We use a hybrid approach depending on your needs and budget. We can direct and edit real footage you provide, create fully AI-generated content including AI spokesperson videos and AI Reels, or a combination of both. The strategy guides which approach makes the most sense for each piece of content.

We primarily work with Instagram, TikTok and Facebook. We also post to YouTube Shorts and LinkedIn when it's part of the strategy. Paid advertising campaigns run on Facebook, Instagram, Google and TikTok. We focus on the platforms that actually move the needle for your business, not every platform at once.

Yes. We run full-funnel paid campaigns on Facebook, Instagram, Google and TikTok. This includes audience research, creative production (copy, visuals and video), campaign setup, pixel and tracking, and weekly performance reporting. Ad spend is separate from our management fee and is paid directly to the platform.

Organic social media takes time. Realistically, you'll see meaningful movement in reach and engagement within 60 to 90 days, sometimes sooner. Month one is about foundation: brand setup, content direction and establishing what resonates. Month two and three is where growth compounds. We're transparent about timelines and won't promise overnight results — no honest agency should.

We track what actually matters: reach, saves, profile visits, website clicks and direct enquiries. Follower count is a vanity metric on its own — we care about whether the right people are finding your brand and taking action. You get a monthly report with all key numbers and our commentary on what's working and what we're adjusting.

It starts with a free brand audit where we review your current social presence, competitors and content gaps. From there we run a strategy session to align on direction, tone of voice, content pillars and 90-day targets. Within the first week we deliver a content calendar for your approval and begin production. Most clients are live within 7 to 10 days of signing.

Yes, always. You have full visibility and approval rights over every piece of content before it publishes. We share content via a simple review link each week — you approve, leave notes or request changes. We include one round of revisions on every piece as standard. Nothing goes live without your sign-off.

You work directly with us. No account managers, no middlemen, no being passed around a team. We keep a small client roster deliberately so that every brand gets the attention it deserves. We're responsive via WhatsApp or email and hold a monthly strategy call to review performance and plan the next 30 days together.

Yes. We work with clients in New Zealand and Brazil. Both are markets we understand deeply — culturally, strategically and in terms of what performs on each platform. If you're based elsewhere and want to discuss whether we're a good fit, reach out. We take on select international clients depending on niche and alignment.

We work on a monthly retainer based on the scope of services you need. The more services included, the more integrated and cost-effective the package. We don't publish fixed pricing because every brand is different — the right package for a restaurant is not the same as one for a personal brand or an e-commerce store. Start with a free audit and we'll put together a tailored proposal.

We ask for a 3-month minimum commitment. Social media growth is not instant and we need enough runway to build the foundation, test content directions and start seeing meaningful results. After 3 months, we move to rolling monthly agreements. We're not in the business of locking clients in — we'd rather keep you because the results speak for themselves.

We have an open conversation about it. If something isn't working, we adapt the strategy — we don't defend the plan just because we made it. Monthly reviews exist specifically so we can course-correct early, not at the end of a contract. If after 90 days we're genuinely not the right fit, we part ways professionally. We don't hold you to something that isn't working.

We produce Instagram Reels, TikToks, YouTube Shorts and AI-generated video including AI spokesperson content and AI avatar videos. We handle scripting, editing, captions, sound selection and platform-specific formatting. We can work with footage you supply or produce content from scratch using AI generation tools.

AI spokesperson videos use a realistic AI-generated human to deliver scripted content on behalf of your brand. No talent fees, no scheduling, no filming days. The spokesperson can speak your script in a controlled studio-quality environment. These work well for product explainers, promotional content and consistent brand voice across a large volume of posts.

Absolutely. If you have existing brand photography, video footage, product shots or past campaigns, we use them. Your existing assets often become some of the best-performing content once they're properly edited, captioned and timed for the platform. Bring what you have and we'll build around it.